Effective Date: 6.12.2024.
This policy outlines the process for service deliveries at Optimum Web Host. By using our Website, you acknowledge and agree to this Delivery Policy.
1. Order Acceptance
Your order constitutes an offer to purchase Services. The Agreement between you and us is formed only when we issue an Order Acceptance and receive full payment. We reserve the right to reject or cancel any order before issuing an Order Acceptance, in which case any payment received will be refunded.
2. Service Activation
Upon issuing an Order Acceptance, we will activate the purchased Services and notify you of the activation via email or through your account dashboard. Activation times may vary depending on the nature of the Service, system availability, or verification requirements. If activation is delayed due to any such factors, we will make reasonable efforts to notify you.
3. Timing of Service Delivery
If no specific timeframe is agreed upon, the Services will be delivered within a reasonable timeframe, considering the type of Service purchased. Factors such as order verification, account setup, domain propagation, or additional configurations may impact the timing of Service delivery.
You acknowledge that certain services, such as domain registrations or third-party software integrations, may require additional processing time beyond our direct control.
4. Completion of Service Delivery
The Services will be deemed successfully delivered upon activation and availability for use, in accordance with the applicable Service terms. In the case of subscription-based Services, delivery will be deemed completed upon the commencement of the subscription term.
If you experience any issues with the Service upon activation, you must notify us promptly to allow us to investigate and resolve the matter.
5. Failure to Deliver
If we fail to deliver the Services within a reasonable timeframe due to circumstances within our control, you may request a resolution, such as:
- A revised delivery date, or
- A refund if the delay is substantial and no alternative resolution is acceptable to you.
Delays caused by factors outside our control, including but not limited to customer actions, third-party service providers, or force majeure events, do not constitute a failure to deliver.
6. Modifications & Cancellations
Once Service activation has commenced, modifications to the order may not be possible unless explicitly agreed upon. If you wish to cancel your order before activation, you must submit a request, and approval will be at our discretion, subject to our Cancellation & Refund Policy.
7. Contact & Support
If you have any concerns regarding the delivery of your Services, you may contact our support team via your account dashboard or our official support channels.
Email: admin@optimumwebhost.eu
Website Main Page: https://optimumwebhost.eu
Website Customer Portal Page: https://optimumwebhost.eu/my-optimum-portal/
This Delivery Policy is valid together with all the terms and policies listed below: